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I still haven’t received my refund for my resort accommodation bookingWhat should I do?

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Jacki

How do I contact customer service about my refund for my resort accommodation booking?

I’m not happy with the refund I received for my resort accommodation bookingWhat can I do?

Don't Take our word for it.

What our customers say about us.

Pebble & Fins, Bali Indonesia

4.8

Based on 230 reviews

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showey Lim

00:29 25 Sep 25

Disappointed Stay Due to Ongoing Water Issues

We were supposed to give a minimum 4-star rating for our stay, but unfortunately, the persistent water issues throughout our visit made the experience quite frustrating.

We checked in on 20th September, and from the very beginning, the water supply was only available after 5:00 PM daily. By the 22nd, there was no water at all during the day. We were informed this was due to a broken or damaged water pipe. While we were willing to be understanding for the first and second days, it became unacceptable when the problem continued until our checkout on the 25th.

On our final day, we checked out at 7:30 AM — still with no water supply. It felt as though, being among the last guests to leave, we were excluded from the basic necessity of water. It was incredibly frustrating to walk to the front desk in pajamas and with unbrushed teeth, just to be met with repeated apologies and no actual solution. Where was the resort manager? At the very least, the resort could have placed a few bottles of mineral water outside our room for basic washing needs in the morning — but there was nothing. No alternative was offered, only “sorry.”

Imagine coming back from a dive, ready for a refreshing shower, only to find there's no water available — again. The hotel management really should have taken more proactive steps to handle the situation.

**Poor Shower Design and Housekeeping**

The design of the shower room was also a disaster. There was no shower screen or divider, so every time we showered, the entire bathroom floor got soaked. The floor mat would be drenched, the basin countertop was constantly wet, and worst of all — housekeeping never replaced the wet floor mat even once throughout our stay, despite it clearly needing attention.

Overall, our stay was overshadowed by the lack of basic amenities and poor response to ongoing issues. We expected better management and service from a resort of this standard.

Alice Zhang

10:57 29 Aug 25

Treated like a queen in pebble and fins LOL The crew was so attentive to all our needs and whenever we had questions they’ll have answers. They helped us arrange rides to places out of the resort so we can sightsee. They also remembered our names after 1 day so they can serve us our food seamlessly.

Loved their milkshakes and calamari’s!! Their corn pancakes were also so bomb.

the dive guides were knowledgeable and rly looked out for us on each dive, we feel safe under their care.

ALSO THE VIEWS!!!!

Suzanne Lilley

02:44 20 Aug 25

If I had could give ten stars then i would! What an amazing resort, from the moment I had booked the team were informative and helpful! I can’t compliment enough Rully, Sri, Pamela, Ari and the entire team. My room was incredible, the food was delicious (full board), the team couldn’t help me enough (even taking me to Indomart late at night when I needed to buy something!) I was a solo traveller and the team really made me feel part of the family. My diving experience was incredible with Semut and I am already looking at options to book another trip and return. Thanks so much to all for making this the trip of a lifetime and I’ll be definitely seeing you soon!

Qi Xiang

15:49 13 Aug 25

Wonderful experience here, rooms are well maintained, clean, with facilities like a lap pool. Service is great with friendly staff ready to help whenever needed. In house restaurant food is pretty decent at reasonable prices as well.

For dives, the dive sites at this location are all shore dives, and the rental equipment is well maintained. Shoutout to the instructors like Pam and KK who are very good at teaching and sharing their diving knowledge, making the courses enjoyable.

Overall a solid recommendation.

Reshii Varma

12:18 02 Jun 25

I had the most incredible and soul-refreshing stay at Pebble and Fins Resort. From the moment we arrived, we were warmly and sincerely welcomed by the entire team. The resort is peaceful, nestled beautifully in nature, the perfect place to pause and recharge.

A heartfelt thank you to Sri, who had been helping me plan my itinerary for a week before our arrival. Her patience, kindness, and dedication made everything seamless and comforting. And of course, a special shoutout to Nyoman, who went the extra mile to accommodate my last-minute plans, even on an early day! Their hospitality truly touches me.

The food? Delicious!!! We genuinely loved it! And the service throughout our stay was consistently attentive and responsive. I noticed the small details: the way staff paid attention, adjusted to our needs, and made us feel at home.

As Bali is full of nature, yes, there were some insect visitors, but we stayed calm, named them, and even grew fond of one. Riley, we’ll miss you.

This experience reminded me that when I let go of expectations and put myself in someone else’s shoes, I not only gain perspective but also build stronger relationships. And that made my time here even more meaningful.

I’m leaving rested, grateful, and already looking forward to returning, hopefully to begin my intro diving journey next time.

Thank you, Pebble and Fins team, for the care, comfort, and beautiful memories.

Ke Fe

12:14 02 Jun 25

From the initial text to organise the dive trip, to the arrival, and departure, the Pebbles and Gins team was amazing. They are renovating some areas of the resort but it did not cause problems with our stay.

Food: Each meal was amazing and somehow better than the last meal.

Rooms: spacious and clean!

Bathroom: clean and unique indoor/outdoor style.

Pools: New pool by the supreme rooms. The infinity pool is ok, the water looks green. Did not need to use the pools though since I was diving.

Diving:

I am advanced certified so I went for fun dives. My dive guide was Dex. We did 3 days each day for two days. Dex treated me like a princess and this whole process was seamless. I didn’t have to carry my own tanks or put my own fins on. It was slow season so I was the only one diving with Dex and we would go at my pace. He took some beautiful videos of the dive sites with my camera. He was very knowledgeable about the area and I felt completely safe and reliable.

The dive sites were nice, we saw two ship wrecks, and lots of fish, eels, stingray and even an octopus at 28 meters!!!!!!

I would definitely come again.

Reena Mistry

03:57 19 May 25

We wanted to experience Scuba Diving, When I enquired "Dive Asia now", Pebbles & fins started interacting and were very quick for the follow up not to miss the customer.

They were offering only one dive for an hour as compared to other dive operators in Tulamben.
Since there was lot of follow up from there sales team I asked for two dives since this was our first dive wanted to make it very memorable.

But to our nightmare this guys are just here to fool people and get money. There was a thought in my mind before finalizing that they don’t have many reviews, they are not Balinese should I consider them? But since the lady was following up a lot I thought it should be fine and booked the diving with them.

From the very first conversation I made it very clear that we are non-swimmers but would like to experience diving. They assured it is fine. Below was the schedule shared by them which was not followed.

Here's itinerary for the trip on the 1st May yaa :
6.00am - Pick Up at Destiny Boutique Hotel, Seminyak
9.30am - Arrive at P&F Dive Resort
10am - Meet at Dive Center for briefing
10.30am - Pool Session
12pm - Break for Lunch
1pm - 1st open sea dive
3pm - 2nd open sea dive
4.30pm - Wash up, get ready to depart
5pm - Leave P&F Dive Resort to Seminyak

Each dive of 1 hr as per standard practice. We were 4 person, during first dive there was little discomfort inside water for 1 person so she was rushed up and went back down again but the *whole dive was only for 20 min!*!!! We thought may be they just took break as we were near sea shore and will take us back underneath sea.
Also point to note it was only 7m deep so majorly you just see rocks and couple of fish ( A fish tank would have more fish to be viewed)

Second dive was near USAT LIBERTY ship wreck, it was also just for *name sake and again we were back in 21 min*. Upon reaching up and enquiring are we going back and they said its finished. Curious me I asked if oxygen was finished, he said no and started packing back.
*HOLY SHIT they just gave us the whole Dive experience of 40-45 min instead of 2 hrs!!!!! By 3pm we were back in resort..CHEATED US, They are FRAUD.*

We discussed this with the manager over there and then they started discussing and assured me that he understands and will get back to us. Its been ~20 days now and I am seeking for my half money back.

Its boring to read such a big message but GUYS please there are better Diving institute organized by locals. Please take service from them and refrain yourself from getting cheated with these guys. TOURIST GO for EXPERIENCE and these guys are here to make us FOOL and MAKE MONEY.
TIME, MONEY is wasted even if it was good experience we don’t mind but we could not even see corals neither captured pictures together underneath.

Deepa Subramaniam

14:02 15 May 25

We booked the glamping stay, but the initial glamping had insects in the room, but the hotel staff were kind enough to upgrade us into an air conditioned room ( complimentary) so we would enjoyed our stay. The people, service, and food here is immaculate. They also do provide stay for diving ( if you’re keen).

Esther Liew

05:23 26 Feb 25

This is my first time visit Bali and staying at this resort. Too bad didn’t manage to take photo of the room and resort but the look is exactly the same with the photo. The hotel staff is really friendly , kind and they treat people very well and nice. I was at this resort because I took my AOW diving course here, the dive master at this resort is really nice and helpful especially DM Dak and DM Sandi. I will come and visit this resort again. However, I think there is some improvement can be made in this resort such as the rooms. There is a smell like mouldy on the bed and blankets. The food is really good and they service you really well.

Ricca WPY

03:31 20 Feb 25

Amazing place for diver 👍🏻 nice resort and nearto kubu dive side just short walking distance their guide for diving also very friendly and show us alots of animals we never saw before
their resort staff is also super friendly and good service as well

Judith Perrig

08:43 01 Feb 25

Even though we came during the monsoon season, we had a few days of snorkeling and diving. The house reef is ideal for this, other well-known diving locations can be reached in a short time. The team offered us many ideas for alternative programs. We saw rice fields, temples, etc. on a day trip. Transportation was organized by the resort. The food was fantastic and the staff was super friendly. Since it was low season, we basically had the entire resort to ourselves. Our kids spent hours in the two pools. It doesn't have a beach for sanding or sunbathing, but it does have beautiful black stones with crabs. We slept in the Forum with 6 beds - ideal for our large family. The toilet and shower were outside but very clean. Great place - away from mass tourism.

04:39 21 Jan 25

23:25 29 Dec 24

13:19 18 Dec 24

04:58 18 Dec 24

Stayed here during my diving trip. Awesome 10/5 stars. They have dive center too!

inn chong

13:43 06 Dec 24

Koh Wei Lih

13:35 21 Nov 24

Mat Fi

08:52 19 Nov 24

One of the best place I have ever travelled and stayed at. Beautiful place and people. The resort staff is ever ready to accommodate to guests needs. Cleanliness and facilities are well-maintained. Appreciate the quick arrangements made for my first dive adventure. The trainer matched, Pak Agung is professional and very patient in handling slow learner like me. Pak Rully and Pak Adrian did a wonderful work in training and creating a superb standard of service.

籃聖傑

09:07 15 Nov 24

Adam Wynne

04:56 10 Nov 24

Best dive resort going. Highly recommend.

Marlot van Breukelen

04:11 03 Nov 24

We highly recommend Pebble & Fins! Excellent rooms, good air conditioning, wonderful beds and super tasty and varied food. The staff are very friendly and hospitable. The dive spots are fantastic, especially the ship wreck. Our instructor Pheng showed us a lot and is a professional and friendly man. We will definitely come back!

Ilan

02:50 31 Oct 24

Glamping experience only: the rooms are air-conditioned with an indoor air conditioning which makes a lot of noise, you will nevertheless die of heat. Also, lights are placed right in front of the windows and the transparent door and stay on all night. Only solution: block the light with towels.
The restaurant is expensive and really not good. The staff is nice but completely lost at the slightest request.
The sea view location is pretty. Impossible to find taxis online and those recommended by the hotel are very expensive. Rent a scooter.
Probably a good place to dive, but mediocre for the rest, for this price you can find much better.

Pete Miller

01:27 31 Oct 24

Asti Morgan

03:53 29 Oct 24

Stephan Kirk

06:51 25 Oct 24

Very friendly and accommodating staff. We had a tiny issue with our room and it was resolved immediately by Deya and Sudiani.

Dive guide Dex was very professional. His primary concern was our safety and he had an eagle eye for marine life.

Shout out to the kitchen staff for making each meal unique and to Octa who took care of us every night.

Heidi Martinez

03:41 21 Oct 24

We had an amazing stay here! The rooms had everything we needed, very clean! The food was basic but nice- the nasi goreng is the safest option. Service from the staff was 10/10 we can’t thank the team enough🙏🏽 great snorkelling too!

Clownfish-0815

05:07 19 Oct 24

Nice welcome, nice big rooms and the location is really beautiful.
The food is super tasty and is very inexpensive
I can only recommend it

AnDy Ho

03:58 14 Oct 24

It's a perfect location for living and diving. The resort and diving shop offer wonderful service. You need to try the massage service; it is really good! The dive guides and staff are super nice, and they are all good spotters for macro stuff. My team and i enjoyed spending a week with them and I miss them already.

Simona Kinczerova

07:17 05 Oct 24

Pavel Kinczer

04:46 29 Sep 24

Kelvyn Chin

10:45 28 Sep 24

Good dive resort. Service is as good as 4 star hotel. Food is good. Of course, this is not the Hyatt or Intercontinental, so cooking leans more towards home cook meals feeling (think Chinese and Indon stir fries, basic western fare etc). Rooms are clean, and they are adding brand new extension at the rear. Communication is clear and everything organised well, thanks Caroline for all the planning and follow up.

Dive spots need no introduction, but beware the entry of very rocky shore. Don't be afraid to ask dive guides for help. My dive guides were semut (refresher) and made (tulamben). Very satisfied with them, they took every effort and came up with custom solutions to ease any difficulties I had in the water.
Overall, a five star experience at a good pricing point. If you're Singaporean and are looking for a Base to do your tulamben and kubu dive trip, this is the place to be.

Sarah R

23:49 08 Sep 24

We stayed in the Glamping pods for 3 nights and it was so lovely! The rooms are comfortable, bed comfy and the AC unit is a life saver and the bathroom is so so nice and big. Only thing is in the day the pod is like a greenhouse even with the AC blasting, but we didn’t really care as we were going to be out anyways! The pool is beautiful, view and food is tasty at a good price. The staff here are honestly the smiliest and so so lovely - I would 100% rec staying here + the Glamping pods were a lovely experience :) thank you!!

tony yap

10:08 03 Sep 24

The diving spot is good. There are food boats and lots of coral or other things.

Newman Sudiarte

21:34 31 Aug 24

Comfortable

Chew Soon Li

18:10 11 Aug 24

Gerd Seegemann

03:21 31 Jul 24

I can't say anything about the rooms and the facility. We went there to eat several times because the food in our hotel right next door wasn't that convincing in the long run and we wanted to try something different.
The food here is very good. Lots of Asian guests from the complex and super good food at a really good price. Right by the sea and good ambience.

nusa mahendra

23:39 25 Jul 24

Yuichi Nishihara

02:05 01 Jul 24

I never spent such a relaxed vacation before. I stayed at this cozy resort while my two daughters were taking the Open Water Diving course. Blue sky, blue ocean, beautiful mountain, friendly staff, tasty food, clean room, everything was perfect. My wife and I are talking we should definitely visit here again.

coral conservation

23:44 27 Jun 24

在新加坡吃鱼的超人LanceLu

13:46 28 May 24

thomas krüger

10:41 19 May 24

We were only here to eat and were very impressed by the ratio between the price and the food on offer. The extremely friendly service rounded off the package. Photos of the menu with prices are in the pictures

Philippe GEORGE-MOLLAND

01:08 17 May 24

Beautiful place at the beach front, nice room, nice pool ! The staff is really kind 😇

Lucy Kuo

01:15 05 May 24

Highly recommend this beautiful dive resort! Absolutely gorgeous view with Mount Agung and the ocean on either side. Food has various options with both healthy and delicious dishes. The staff are very professional and accommodating, not to mention the amazing dive instructors who ensured our safety and fun ❤️ can’t wait to come back, thank you to everyone at Pebble & Fins!

Dominic Ling

02:31 15 Apr 24

When I arrived, the staff made me feel welcome and took good care of me. They were experts and made sure I had a great time diving. The guides were patient and helped everyone, no matter their skill level. After diving, I relaxed in my comfortable room. I highly recommend this place to anyone looking for adventure and relaxation. I can't wait to come back!

Muhd Isyazmi

14:36 06 Mar 24

Had the pleasure of staying at Pebble & Fins from 8 to 12 February this year while doing my Open Water Diver’s Course. The double bed room No.7 I was assigned for the stay is extremely spacious for me and cozy. Had a great surreal view of the beautiful sunrise every morning from my room.

Definitely enjoyed my stay there since the location was quiet, the staff were very attentive as well as hospitable to everyone’s needs and were extremely helpful. The reception staff, Rara was very thorough and the resort was well managed by the Manager on site, Rendy. Food at the resort was also well prepared in huge portions and for the dive equipment, I would say it is decent.

The dive guides are very experienced and knowledgeable in their craft, sharing their insight as well as advice while ensuring safety at all times. Everyone was professional and did their due diligence while maintaining discipline in the field.

Overall there was a laidback vibe and the environment at the resort promoted bonding and socialising with other solo travellers to share stories and have a good evening together spending time hanging out.

I would highly recommend the stay at Pebble & Fins to anyone, regardless solo or group traveller, including families. Do check out Tulamben and Amed nearby while you’re there!

Qihao Soh

13:58 28 Feb 24

Nice place , service and environment

chris tai

08:01 28 Feb 24

Pebble and Fins diving resort offers an exceptional diving experience paired with top-notch accommodation and service. From the moment I arrived, the staff's warmth and professionalism set the tone for a memorable stay. The diving guide are highly skilled, catering to all levels of experience with ease. The resort's accommodations are comfortable and well-maintained, providing a perfect retreat after exhilarating dives. I highly recommend Pebble and Fins to anyone seeking a perfect blend of adventure and relaxation. Can't wait to return!

Andy Wong Guan Hao

12:39 27 Jan 24

The resort was very well maintained and had good vacation vibes. The deluxe room (2 singles or 1 queen), was affordable, luxurious and most importantly comfortable for somewhere far out of the tourist hub. You won't feel dirty, grossed out or unwelcome here.

In addition, the staff were extremely friendly and nice. Customer service was top notch. There were always fresh towels and warm water available as soon as you return from dives. You are always greeted with smiles and warmness. An excellent way to start your vacation and mornings. Not much needs to be said about the food because its great.

Finally, our instructor Robin - was an excellent coach, teacher and friend. He is always accommodating towards guest and would try his best to fulfil their needs and comfort. Providing services such as Authentic Balinese massage and other welfare services you should require. As an instructor, he has my utmost respect as he not only teaches you the SSI syallables but goes the extra mile by adding challenges to help you improve on your skills. - Not many dive instructors do this so you're definitely getting a lot of value for the standard SSI cost.

Thanks Robin & your assistants (twins).

7Adventure

08:57 22 Jan 24

Pebble and fins is very nice, all staff are very nice to people too. Having different type of food that u can choose.

Tan Kingston

07:20 22 Dec 23

1. My stay with my daughter at Pebble and Fins Resort over the period of 12/12/2023 to 16/12/2023 was very pleasant and memorable.

2. Upon check-in, the first thing which struck me was that our room was indeed very spacious and very clean (although I learnt later that the Resort was built some 4 years ago) with even a small hotel safe, an item which is a rare sight in most resorts.

3. Both the General Manager by the name of Pamela Wang and her deputy, Rendy were most courteous and obliging to our every need during our whole stay.

4. Our breakfast and dinner, all provided for under our package, were within our expectation; the attending staff members’ service were all very impeccable.

5. I fully recommend Pebble and Fins Resort to all Scuba and Free Divers (like myself) as the shore dives to a beautiful ship wreck and nice corals and marine life are just outside the beach front of the Resort.

6. Lastly, even those leisure free-and-easy visitors to the Resort can be fully relaxed by the swimming pool laying by the deckbeds, eyes closed merely listening to the sloshing ocean waves in the late afternoon and evening; the same resonation which stays in your memory even in the toilet and shower room which has an open concept of the skies looking at you from above.

7. Kudos !

Joelle Yeo

13:20 19 Dec 23

Did my open water cert here, highly recommend this resort. Food was amazing, it exceeded my expectations, there is a good mix of Indonesian/western/chinese food for you to choose from for your meals.

Service was impeccable, the staff are always ready to serve you. Rendy, the hotel manager is also very accommodating, I requested for massage, manicure and pedicure and he helped and assisted in meeting my demands. The masseuse is also really good, even better than the ones I tried at Seminyak and it’s a fraction of the price!

The dive master - Agung was also really good and patient. I was really afraid initially but he helped to calm me down and made my diving experience very enjoyable.

Overall this place is amazing and has exceeded my expectations!

Melody Jean Tan

00:36 16 Dec 23

Pamela and Rendy were very friendly and welcoming. The resort staff was also very accommodating and hospitable. We really enjoyed our stay here, the rooms were clean, very well maintained and the toilet has an open air concept which was new to me. You can even hear the waves from the toilet which was quite soothing. The place is perfect to rest by the poolside / restaurant in between dives. The hot stone massage comes highly recommended after a long day of diving too.
Food served everyday was a mixture of Chinese and Indonesian cuisines and delicious. The staff were great.
The dives and equipment was well organised by Pamela. I went there for my advanced adventure dive course. My instructor Semut was very experienced and patient with teaching me in skill. I enjoyed learning the theory and practical skills with him. He was very patient with refreshing my open water skills as well.
Definitely recommended for solo divers as everyone around the resort is so friendly so you won’t feel lonely. Leisure activities such as visiting the waterfall and Mt Agong lookout point was also arranged for us so everyday was filled with activity!
We did the Day dive trips to Nusa Penida to sight Manta Rays and Mola Mola but unfortunately visibility was poor so we couldn’t see it.
Overall , we were very pleased and satisfied during this trip staying in Pebbles and Fins.

X Scott

11:21 14 Dec 23

It was a 6 days diving trip for me. I had a wonderful stay in the resort. Feel very warm welcomed by the staff. Food served was delicious, staff is always ready to serve you and give you greetings when they see you.
It is closed to dive site. The dive guide Katu was very good at finding interesting creatures for underwater photographers! Memorable experience!

Yap Eng Kong

03:42 12 Dec 23

Wayne Chang

10:23 26 Nov 23

good location & pricing. neat room & restrooms

Chelsea Choo

10:15 26 Nov 23

This time we chose Pebble & Fin in Bali Kubu for Dyve Marine’s scuba diving trip. After 5 days and 4 nights, we all loved this dive shop and resort!
The service is great, the food is great, and the environment is great!
The service here is really considerate and will remember every customer's request. The waiters are also very friendly and treat everyone with care.
The DM here is also very professional and easy-going~
I would also like to thank Pamela for her enthusiasm, professionalism and care, which made each of us comfortable and happy!

Thank you for making us fall in love with this place~??

This time we chose Pebble & Fin in Bali Kubu for Dyve Marine’s scuba diving trip. After 5 days and 4 nights, we all loved this dive Center and resort!
The service is great, the food is great, and the environment is great!
The service here is really considerate and will remember every customer's request. The waiters are also very friendly and treat everyone with care.
The DM here is also very professional and friendly~
I would also like to thank Pamela for her enthusiasm, professionalism and care, which made each of us comfortable and happy!

Thank you for making us fall in love with this place~??

Ichiro

03:08 16 Nov 23

allan khoo

09:49 15 Nov 23

Pebble & Fins Dive Resort is the place to experience the perfect getaway and dive adventure from the Boga Wreck to the myriad species of vibrant and colourful marine life found in the dive sites in its vicinity.
Besides the comfortable accommodation, the food and pleasant service are an added bonus.
The dive center is well managed and organised with local dive masters who know the sites like the back of their hands.
We will definitely be back!

Annabel Ruiz

09:40 25 Oct 23

We stay two days in a private room and the experience was fantastic. All the service was very kind and friendly, very professional and the food was very tasty and nice. I definitely recommend this place to relax and enjoy the beach, the view and the scuba diving.

Lunchi Hu

12:12 23 Oct 23

During the National Day, I went diving here with my friends and had hot pot and authentic home-cooked dishes made by Brother Ji. It couldn’t be better! As a diving instructor, I can responsibly say that the overall diving experience with food, accommodation and accommodation here is great, especially suitable for those who are just getting started and those who like macro photography.

Luisa Serrano

10:37 23 Oct 23

The resort itself was very relaxing as it has this homey feels with a Balinese culture vibe. We stayed in their glamping suite which was very cozy yet so minimalist which made it more relaxing. It exceeded our expectation including the toilet and bath - it has hot and cold water, it was spacious and basic amenities were also provided. They have a restaurant facing the sea and truly, this was our most favorite part of our trip —- the food. They serve very good food, from local cuisine to international ones. All the staff were very friendly, very helpful and very polite to everyone which makes it easier to get along with them despite the language barriers, they smile and greet you everytime they see you, so kudos to the staff of the resort. The resort also provides a lot of activities, mainly scuba diving and also land tours. They suggested to us some tourist spots and glad we took their suggestion coz we really enjoyed the waterfalls, the savana and the mountain side in Kintamani. The weather there was so chilly and the view was really amazing. But more than that, the food was superb! So we really thank the resort for suggesting that trip. Overall, the we really enjoyed and most importantly, the resort helped us achieve our goal which was to unwind and relax. Special thanks to the manager, Ms. Pam for being so hands-on and very helpful and professional. We will definitely come back!!

Jed Jasper Santos

10:19 23 Oct 23

Me and my wife recently had the pleasure of staying at Pebble and Fins in North Bali, and I can't stop raving about this hidden gem. The place is truly awe-inspiring, offering a serene, quiet, and thoroughly relaxing environment that's perfect for unwinding.

The staff at Pebble and Fins also deserve special recognition. Specially to Pamela who caters to most of our requests. They are incredibly friendly, accommodating, and always ready to assist with a warm smile. Their hospitality made our stay feel even more welcoming and enjoyable.

We're already planning our return trip to Pebble and Fins, and we'll definitely be recommending this haven to our friends and family. If you're seeking a tranquil and luxurious escape, this place is an absolute must-visit.

Teryhidays

03:50 22 Oct 23

On holiday as a family, we immediately decided to stay here, highly recommended... the service and facilities are maximally great ????

zahra qurrotuaini

03:30 22 Oct 23

Comfortable and clean. Worth the price

aaron zefanya

03:25 22 Oct 23

Great place for diving, great staff and facilities, good spot for diving

Ho Shuyi Cally

10:49 18 Oct 23

Jamie Bird

00:46 01 Oct 23

Lovely peaceful stay, staff very accommodating and I feel well rested afterwards, look forward to coming back!

Narya Made

15:47 18 Sep 23

Roy K

09:46 04 Sep 23

Great spot for diving! The staff and facilities are excellent, they could not have been more accommodating for our group, and their dive guides are amazing spotters. Thank you for making my holiday so fantastic!

akhil vuputuri

11:53 30 Aug 23

Had an amazing dive getaway here recently! The diving experience that was arranged for us could not have been better, with great dive guides as well as dive sites. Pamela was a great host, and would constantly drop by to interact with guests. 100% would recommend.

ngc 4594

03:18 29 Aug 23

Good place, friendly staff, everything was cool. It's a kinda like glam hostel.

abid hussain

09:46 27 Aug 23

Radada Lasorciere

01:31 26 Aug 23

Julien M

00:18 25 Aug 23

The rooms are good and clean. The shower too. The staff is really nice and attentive. The air conditioning is silent and you can hear the sea against the rocks. The pool is small but facing the sea, it's very nice. It is mainly a hotel for diving, not much around so few tourists. Attention food is taxed at 20% (not indicated).

Michael Wulff

12:40 14 Aug 23

It's very nice.

barr ningsih

11:41 10 Aug 23

Cool

Ely S

08:11 06 Aug 23

Peaceful and relaxing dive resort with a great sunrise view located literally by the ocean - it's just a short walk right down to water for the Kubu shore dives. The beach is covered in pebbles - the challenging part is walking in/out against the waves.

My instructor for the SSI Advanced Adventurer course and guide for the leisure dives were all amazing, would definitely recommend!

Nic Flinkenflogel

07:14 06 Aug 23

Beautiful dive hotel with a relaxed ambiance and great rooms, fantastic place to dive the SS Liberty.

Kadek Badung

08:52 11 Jul 23

Very good place for Berliners and diving, a place on the beach, and very close to sport diving, very friendly staff

ravintharan zi en

07:31 20 Jun 23

Pebble and Fins was a delight to stay at during our days we were there for our diving trip! The food was awesome, the managers (Mr Robin and Ms Pamala) were thoroughly accommodating and approachable and the staff were friendly and kind. 10/10 would recommend!!

Tobias W.

14:44 12 Jun 23

I had a great time here. I did my Advanced Adventurer here with Miera. The Training was very instructive and fun at the same time. Also did some Fun Dives with Dex who is a fun guy but also takes safety very seriously. The accomodation is very clean, the staff is mist polite and the service is just awesome. I quickly became friends with the host Robin and just had a great time in total. 100% Would recommend for training and staying.

Matthew Choo

14:37 12 Jun 23

Pebble and Fins provide very attentive service to guest. If you are in Bali and are considering diving, highly recommend this dive resort. Great food if you get the full board package. Clean rooms and spacious for the deluxe room. Overall, great experience for divers.

Chong Mingli

06:11 15 Apr 23

The stay was very relaxing and comfortable which is important after coming back from the dives. Massages are available and the staff are all very sincere and observant to your needs. Ending each day off with good food and chit chats with the staff and other guests makes the experience more
memorable! Definitely a place to return to. A Big THANK YOU to Robin and his team!
Rooms were tidied up for us daily
A clean and peaceful environment!

Me Box

01:15 12 Apr 23

Double room was sufficiently spacious and clean, door locks are not very secure but this place is very safe. Staff are very nice and friendly and are always around to help! Hats off to Robin who was always walking and around and interacting with guest to make sure their stay and diving experience was perfect. Location is pretty far from airport, but is worth it if diving is the main goal of the trip!

Amir Syafiq

01:16 28 Feb 23

An excellent resort to stay and dive in Bali. Great atmosphere and stunning views. Robin’s and P&F staff hospitality are awesome and very welcoming. Resort is well managed.

The dive sites we went to are very close by and there are a lot of interesting fish and macro life to see. We were well taken care of from the gearing up and towel and tea in between dive breaks.

We had a great stay and dives! ?

Vivian Chen

13:06 04 Feb 23

One of the best dive centre I've ever enjoyed. Their services are so on point, and they deserved more than 5 stars! The food are good, and they provided lots of value added services. The crews are details oriented, from remembering our names, to fulfilling every single requests. The dive masters are professional, great spotter! We managed to see lots of rare marine, such as pygmy seahorse, harlequin shrimp, electric clam etc. They even arranged for ours after-dives itinerary. Shout out to Robin and all crews for the amazing hospitality, lots of love! ❤️

Jonas Koh

12:18 20 Dec 22

The resort is about 3 hours away from Bali’s airport, but super close to many dive sites like Liberty Wreck, Drop Off and Coral Garden. The staff at Pebble and Fins were extremely attentive to our needs (giving us water after our dives etc), and even made the effort to remember our names and dietary requirements.

Not to mention Robin and his team of dive guides and instructors were super professional in their teachings which made the lessons extremely safe and enjoyable!

We were really touched by their kindness. The rooms were clean as well, we totally enjoyed our stay here!

SitiSaripah Ismail

02:07 19 Dec 22

I had a wonderful experience at the P&F. The environment was pleasant and welcoming. Staff was very hospitable and was incredibly helpful, and the amenities were great. The room was wonderful, clean and spacious. The food was good and delicious. I, especially, enjoyed the view of the sunrise & sunset.

Our scuba diving experience was definitely the highlight of our whole holiday! Had a amazing time scuba diving! We even saw a pygmy seahorse! Would definitely recommend to a everyone and anyone! Our instructor was extremely helpful and put us at ease. It was such a cool experience.

I would highly recommend this place and I would definitely want to come back to this place again.

Salty_Rayn

07:31 14 Dec 22

Place was well kept, cozy and easily accessible from the beach. Our group of divers had a lot of fun during our 4 days of stay there. Robin and his staffs went out of their ways to help us whenever we requested something, be it massage services by the masseuse ladies at the resort to hunting for pygmy seahorse during our dive. Loved our stay there, looking forward to return to the place next year!

Kiki

04:23 30 Nov 22

Great place. The room and bathroom are very spacious, suitable for divers. Also the dive center has plenty of space to wash and rinse your gear. Good food and excellent service of the entire crew. Special mention to Robin, the operational manager who is super helpful and service oriented. Will definitely be back to this place

Andrew Hoon

15:36 20 Nov 22

Pebble & Fins Resort is an excellent resort to stay in Bali. Food is way above expectations, with stunning views, and world-class dive sites to hunt. The stay was exceptionally good ? and everything well thought out! Kudos to Robbin and his management team.

Pebble Fins is also lucky to have Robin, as he is a well-experienced dive instructor and ensures the teaching is of highest standards and safety. If in doubt, can approach him and he is willing to assist.

Definitely will come back for more!

Albert Tamin

12:19 12 Nov 22

I stayed 3 nights at Pebble & Fins and did 2 days of diving. I can say that it was a very pleasant experience. They arranged the car to pick me up and to drive me back. The resort is spacious, beautiful, clean, and comfortable. The food is good and they give generous portion. The staff are very nice and helpful. On the first day they brought me to Les Waterfall which is refreshing. At the resort I ordered a massage and it was really good. The dive guide Dex was very good at showing macro stuff. Robin the resort manager was amazing and always making sure that everything is going well. I totally recommend Pebble & Fins.

Xanc C

03:34 04 Sep 22

Decided to drop by for a simple dive trip after Borders open.. More than surprised to find such a little gem in this tropical island!

This resort is so ready to make you feel cozy and right at home, all the way to being all ready to always bring you out for an adventure.

View's always great from all angles, hospitality is top notch, amenities are on point. Definitely the best hideout for me if I need a break anytime!

Faith Nethaniel

08:18 25 Aug 22

stayed here for our first trip to bali & it was sooooo amazing! robin & the team here were so hospitable & we felt very well taken care of! did our first leisure dive here & we’ll definitely be back very soon to do our certifications.

the room was clean, with a hammock (it was so nice just lying there listening to the waves & the wind) & a beanbag outside. the open toilet concept (private but sheltered partially) was such an unforgettable experience. def needed a little getting used to & it was quite an experience ?

all the meals we had here was so yummy & portions were also very generous! love this place & highly highly recommend!

ywern l

03:47 07 Aug 22

Stayed 4D3N at Pebble and Fins and had a wonderful time at the resort. Meals were yummy and staffs were very helpful and attentive. Our dive guides were also friendly and knowledgeable. Robin, the resort manager also brought us out to visit the nearby Les Waterfall and Savanah. Would definitely recommend the resort for those looking for a nice and relaxing stay at Kubu, Bali.

Terence Goh

08:21 31 Jul 22

The resort is very clean, very good food and friendly staffs. Everyone there is out an extra mile to please you. Diving is very convenient and all dive guides well trained. Would definitely return with family and friends in near future

Claudia

15:03 08 Jul 22

This place is amazing and was about 3h from the airport. The warm hospitality from Robin and staff made me feel welcomed. The food at the restaurant was always plentiful and delicious. I went for leisure dives and felt taken care every step of the way. I always felt safe and enjoyed all my dives. The open toilet concept took a little getting used to, it's private but is half sheltered but hey, not many people can say they showered under the stars.

Rebecca Choy

17:16 05 Jul 22

My first time in Bali and no regrets choosing P&F as my dive resort choice! Service was great, dives were awesome and it was comfortable staying at the resort. All crew were friendly and amazing.

Did a trek to a local waterfall nearby and it was so cool. Will definitely recommend this and looking forward to come back again!

Joshua Tang

07:44 30 Jun 22

Excellent place to consider staying for your trip!! Situated right beside the shoreline with a stunning sunrise daily, it is a great place for relaxation.

Took a dive package via Gills Singapore which partnered with this resort alone and it was a good successful leap of faith. Resort staff were intentional in their role to ensure that guest are settled nicely feeling welcomed. Specific to dive-related information, dive guide held extensive knowledge and ensures your safety remains their priority.

Every fins has a journey!

Every pebble has a story.

FIN WITH US!

No OTA Policy (Deluxe, Superior & Hostel)

Deluxe Rooms, Superior Rooms, and Hostel are available exclusively via Pebble & Fins official contact points: website contact form, WhatsApp, or phone. Reservations made through third-party platforms or unauthorized listings are not recognized.

Pebble & Fins reserves the right to refuse check-in and/or reject any on-site booking associated with unauthorized channels.

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Pebble & Fins Bali, is a dive resort just close to famous Liberty wreck and other 10 dive locations around Tulamben such as Kubu Wreck, Drop off, Coral Garden, Palung Palung, Batu Kelebit, Emerald, Alam Anda.

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Samping Pura Dalem Kubu Jl. Pura Dalem, Kubu, Kec. Kubu, Kabupaten Karangasem, Bali 80853, Indonesia
+62 857 3891 8262
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